Your RBC account and Riskalyze can be integrated, allowing you to link your RBC accounts to Riskalyze client profiles and sync your custodial data to Riskalyze.
In This Article
- Setting up the Integration
- Choosing What to Sync
- Creating a Riskalyze Client Profile from an RBC Contact
- Linking an Existing Riskalyze Client to an RBC Contact
- Frequent Questions
Setting up the Integration
Submitting the Release of Information (ROI) Form
The first step toward integrating your portfolios with RBC is to complete and send the ROI form to RBC. Contact RBC or email Riskalyze Customer Care for a copy of the ROI form. Submit the completed ROI to RBC for processing.
RBC Prepares Your Account
Next, RBC will set up your account for integration. Once this is completed, RBC will notify Riskalyze to activate the connector. This process takes on average around 4-5 business days.
Choosing What to Sync
After you've established the integration, you can choose what information gets synced from the Riskalyze Integration Settings page. From Riskalyze, go to the top right of your screen and click MENU > Settings > Integrations > RBC:
You can enable or disable:
- Pull Holdings: enables syncing client account holdings data from RBC into Riskalyze on a regular basis. Each time you log into Riskalyze, you should see the client's up-to-date holdings in that client's active portfolio.
Creating a Riskalyze Client Profile From an RBC Client Account
From your Riskalyze dashboard, click the + Add New Client button. Make sure the RBC card is checked. Begin typing the name of a client, and Riskalyze will populate matching client names for you to choose from. Click on the client name and then click the Add Client button and a profile will be created in Riskalyze.
Linking an Existing Riskalyze Client to an RBC Client Account
If your Riskalyze and RBC accounts are integrated, and you already have a client profile in Riskalyze, open the client profile and click on "Client Actions" button in the top right and then "Integrations".
From here, you can control which RBC client accounts are linked to this Riskalyze client profile. If you link multiple RBC client accounts, Riskalyze will sync and combine all of the holdings into one active portfolio.
Frequently Asked Questions
Why do I get a message that "this contact is already linked?"
Because Riskalyze pushes a client's Risk Number and active portfolio Risk Number to RBC, an RBC client can only be linked to one Riskalyze client profile.
There are a few reasons you might see this message: (a) the contact might be linked to another client profile in your account, or (b) the contact might be linked to a Riskalyze client profile in another advisor's account. If you use Riskalyze Data Sharing, you can share linked clients with other advisors within your Team. Otherwise, only one advisor will be able to have that contact linked to a Riskalyze client profile.
What if I have two Riskalyze client profiles and two RBC Accounts, and I want them all together?
Choose which Riskalyze client profile you'd like to keep (preferably the profile with a client verified Risk Number). Delete the other one. Then, open the remaining client profile, click "Actions" in the top right and then "Integrations". Search the client as you would in the above section on "Linking an Existing Riskalyze Client". The holdings for both contacts will then resync into the active portfolio in Riskalyze.