Your RBC account and Nitrogen can be integrated, allowing you to link your RBC accounts to Nitrogen client profiles and sync your custodial data to Nitrogen.
In This Article
- Setting up the Integration
- Choosing What to Sync
- Creating a Nitrogen Client Profile from an RBC Contact
- Linking an Existing Nitrogen Client to an RBC Contact
- Frequent Questions
Setting up the Integration
Submitting the Release of Information (ROI) Form
The first step toward integrating your portfolios with RBC is to complete and send the ROI form to RBC. Contact RBC or email Nitrogen Customer Care for a copy of the ROI form. Submit the completed ROI to RBC for processing.
RBC Prepares Your Account
Next, RBC will set up your account for integration. Once this is completed, RBC will notify Nitrogen to activate the connector. This process takes on average around 4-5 business days.
Choosing What to Sync
After you've established the integration, you can choose what information gets synced from the Nitrogen Integration Settings page. From Nitrogen, go to the top right of your screen and click MENU > Settings > Integrations > RBC:
You can enable or disable:
- Pull Holdings: enables syncing client account holdings data from RBC into Nitrogen on a regular basis. Each time you log into Nitrogen, you should see the client's up-to-date holdings in that client's active portfolio.
Creating a Nitrogen Client Profile From an RBC Client Account
From your Nitrogen dashboard, click the + Add New Client button. Make sure the RBC card is checked. Begin typing the name of a client, and Nitrogen will populate matching client names for you to choose from. Click on the client name and then click the Add Client button and a profile will be created in Nitrogen.
Linking an Existing Nitrogen Client to an RBC Client Account
If your Nitrogen and RBC accounts are integrated, and you already have a client profile in Nitrogen, open the client profile and click on "Client Actions" button in the top right and then "Integrations".
From here, you can control which RBC client accounts are linked to this Nitrogen client profile. If you link multiple RBC client accounts, Nitrogen will sync and combine all of the holdings into one active portfolio.
Frequently Asked Questions
Why do I get a message that "this contact is already linked?"
Because Nitrogen pushes a client's Risk Number and active portfolio Risk Number to RBC, an RBC client can only be linked to one Nitrogen client profile.
There are a few reasons you might see this message: (a) the contact might be linked to another client profile in your account, or (b) the contact might be linked to a Nitrogen client profile in another advisor's account. If you use Nitrogen Data Sharing, you can share linked clients with other advisors within your Team. Otherwise, only one advisor will be able to have that contact linked to a Nitrogen client profile.
What if I have two Nitrogen client profiles and two RBC Accounts, and I want them all together?
Choose which Nitrogen client profile you'd like to keep (preferably the profile with a client verified Risk Number). Delete the other one. Then, open the remaining client profile, click "Actions" in the top right and then "Integrations". Search the client as you would in the above section on "Linking an Existing Nitrogen Client". The holdings for both contacts will then resync into the active portfolio in Nitrogen.