Integrating with Axos Advisor Services (formerly E*Trade) will allow you to import client account data and TCA Liberty models into Nitrogen.
Setting up the Integration
First, contact your relationship manager at Axos Advisor Services and let them know you would like to integrate with Nitrogen. Let your relationship manager know you need the Axos Advisor Services Release of Information (ROI) form. Fill out the form and submit it to Axos Advisor Services according to the form directions. Check all boxes for Nitrogen in the "Vendor/Recipient" section.
Next, Axos Advisor Services will let you know when they've processed your ROI form. When you have this confirmation, you can complete the Integration setup as follows:
- Login to Nitrogen and navigate to MENU (≡ icon (top right of your screen) > Settings.
- Click Integrations, then Axos Advisor Services.
- Enter your Liberty Username, Password, and Block Account Number (optional), then click Connect.
Your integration is now established and ready to use!
Synchronizing Axos Advisor Services and Nitrogen Data
For Nitrogen customers, data from Axos Advisor Services will always be kept up-to-date. Every time you log in to Nitrogen, you should see the client's up-to-date holdings in that client's current portfolio.
Importing a Model Portfolio from Axos Advisor Services to Nitrogen
From the top of your Nitrogen home screen, click Model Portfolios > Active Models. In the top right corner of the Model Portfolios page, you will see a + Add New Model button.
Select + Add New Model and select the Search Axos Advisor Services option. Search for any of your Axos Advisor Services models and select the one you would like. The model will then be housed in Nitrogen for use with client profiles.
Important: Model Sync does not support Liberty Composite Models. Import base-level models instead and create Nitrogen Blended Models to represent Composite Models if desired.
Creating a Nitrogen Client Profile From an Axos Advisor Services Account
From the Nitrogen home screen, click + Add New Client. Make sure you see the Axos Advisor Services icon and select it, then type in the client's name—in full or part—and Nitrogen will populate the matching names for you to choose from. Click on the client you want and a profile will be created in Nitrogen.
Linking an Existing Nitrogen Client to an Axos Advisor Services Account
If your Nitrogen and Axos Advisor Services accounts are linked, and you already have a client profile in Nitrogen, open the client profile and click on the Client Actions button in the top right and then Integrations. See animation below.
From here, you can control which Axos Advisor Services accounts are linked to this Nitrogen client profile. If you link multiple Axos Advisor Services accounts, Nitrogen will sync and combine all of the holdings into one active portfolio.
Why do I get a message that "this contact is already linked"?
Because Nitrogen pushes a client's Risk Number and active portfolio Risk Number to Axos Advisor Services, an Axos Advisor Services contact can only be linked to one Nitrogen client profile.
There are a few reasons you might see this message: (a) the contact might be linked to another client profile in your account, or (b) the contact might be linked to a Nitrogen client profile in another advisor's account. If you use Data Sharing with Nitrogen Elite, you can share linked clients with other advisors within your Team. Otherwise, only one advisor will be able to have that contact linked to a Nitrogen client profile.
What if I have two Nitrogen client profiles and two Axos Advisor Services accounts, and I want them all together?
Choose which Nitrogen client profile you'd like to keep (preferably the profile with a client verified Risk Number). Delete the other one. Then, open the remaining client profile, click the "Client Actions" button in the top right and then "Integrations". Search the client as you would in the above section on "Linking an Existing Nitrogen Client". The holdings for both contacts will then resync into the active portfolio in Nitrogen.
Why am I getting this error: “We’re sorry, we couldn’t integrate your account with those credentials”?
Double-check your username and password. If your credentials are correct and you still receive an error, it's likely that the ROI has not yet been fully processed by Axos Advisor Services. Confirm with your Axos Advisor Services contact whether the ROI has been completed, or contact Nitrogen Customer Care Team for assistance.